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Make sense of queues, work in progress, forecasting, and team capacity. These concepts explain why a busy team can still struggle to finish work.
Terms beginning with Q
5 termsQueue age
Queue age measures how long an item has waited for the next processing opportunity. It is distinct from queue depth, which counts how many items are waiting at a snapshot.
Flow and capacity planningQueue capacity
Queue capacity is the allowed or practical amount of waiting work for a defined stage. It may be expressed as a WIP limit, a service slot, or an operating range.
Flow and capacity planningQueue depth
Queue depth is the count of items waiting for the same processing step, capacity slot, approval, or dependency at a particular time. It is a snapshot of accumulation, not a measure of how long items have waited.
Flow and capacity planningQueue stability
Queue stability describes the pattern of queue depth and age over time. A stable queue may still be undesirable if it is permanently large, while an unstable queue signals changing arrival, service capacity, batching, or policy.
Flow and capacity planningQueue time
Queue time is the elapsed period when work is ready to move but is waiting for a person, system, approval, capacity slot, or dependency. It is a component of total cycle time and often reveals hidden delivery constraints.
Flow and capacity planning