Andrew Templeton

Chief Technology Officer at CSC Generation

Austin, Texas, United States

About Andrew Templeton

Andrew Templeton is Chief Technology Officer at CSC Generation. Location: Austin, Texas, United States.

I run technology, customer experience, and operations across a PE-backed portfolio of 12+ omni-channel e-commerce brands. The job: take companies with legacy stacks, poor unit economics, and unhappy customers - and make technology, service, and operations behave like a single coherent machine. Then do it again at the next acquisition. What that looks like in practice: 1. AI systems that survive production in PE settings - Built and deployed AI automation for customer service across email, chat, and voice - reducing live-agent workload by >50% on complex cases, improving CSAT, saving millions/year in direct cost - Agentic data analysis and workflow automation platforms shared across portfolio companies - Curriculum I wrote and taught to hundreds of non-technical staff on practical AI usage, materially increasing leverage of non-engineering functions 2. Platformization across brands - Standardized OMS, checkout, catalog, identity, and data so acquired brands plug in instead of rebuilding - 100% implementation success rate on high-complexity replatformings (commerce, OMS, core systems) over 6+ years - designed, implemented, piloted 3. Tech-enabled EBITDA improvement under capital discipline - Partner with CEOs, CFOs, and PE sponsors on value-creation and integration plans - Served as CEO for multiple subsidiaries, expanding EBITDA margins by over 10 points in under 12 months with no additional growth capital - multiple times - Tie every stack change and automation investment directly to margin, cash, and risk Built career through shipping things and figuring out the next layer. I (well... my agents...) still go deep on architecture and code regularly. I write about AI operationalization, technical leadership in PE, and quality systems on Substack. If you work at the intersection of technology, operations, and capital discipline - that's who I write for. Research: quality gates for LLM agents (quality-sgd)

Skills

  • AI operationalization
  • Technology portfolio management
  • Board of Directors

Additional experience

  • Chief Technology Officer

    Backcountry

    Started August 2024