Sam S.
Chief Technology Officer at DIAL3D
Delray Beach, Florida, United States
About Sam S.
Sam S. is Chief Technology Officer at DIAL3D. Location: Delray Beach, Florida, United States.
Co-founder and CTO of DIAL3D, a HIPAA-aligned voice AI platform built for behavioral health and addiction treatment. For more than 12 years, Sam has worked at the intersection of addiction treatment and technology. He started inside treatment centers, immersed in admissions and the client experience that surrounds it, and began building software for those same environments in 2015. The two tracks have run in parallel ever since, each one sharpening the other. That dual perspective is what makes DIAL3D different. Sam has been on the receiving end of the call that decides whether someone gets into care. He has seen what happens when admissions is understaffed at midnight, when a verification stalls, when a family stops calling back because no one called them back first. He has also spent more than a decade engineering the systems meant to fix those moments, across Salesforce, integrations, AI, and now voice. Every product decision at DIAL3D traces back to where compassion meets the realities of admissions, the place where a single conversation can change the trajectory of someone's recovery. The platform is the culmination of that work, shaped by years spent in admissions, on call floors, and in code, and built to bring genuine client care and modern AI to the industry that needs both the most. Sam leads DIAL3D's technical direction with one standard in mind: every voice agent the platform deploys should treat the person on the other end of the line the way a great admissions counselor would on their best day, every time, around the clock.
Skills
Additional experience
Vice President of Technology
Guardian Recovery
Started October 2025
Education
- Health/Health Care Administration/Management, Palm Beach State College