Ryan Douglas

Chief Technology Officer (CTO) at BI WORLDWIDE

Greater Minneapolis-St. Paul Area, United States

About Ryan Douglas

Ryan Douglas is Chief Technology Officer (CTO) at BI WORLDWIDE. Location: Greater Minneapolis-St. Paul Area, United States.

As a visionary and technology-forward executive, I bring over 20 years of industry experience driving growth and scale for SaaS and e-commerce platforms. I have proven success driving cloud-native digital transformation, scaling recurring revenue, and delivering operational excellence across global technology, operations, and customer success organizations. Additionally, I have deep experience owning P&L responsibility and serving as a direct advisor to a private equity-backed Board of Directors. I am known for building high-performance global teams, enabling 24/7 digital service reliability, and translating strategy into measurable growth through innovation in product, process, and culture. In my most recent role, I led a global organization of 350 people across 12 countries, managed annual OPEX budgets over $45M plus CAPEX, and guided cloud-native transformations that delivered $40M+ in cost savings. Whether improving NPS by 56 points through product and support enhancements, materially increasing subscription renewal rates via AI/ML, or achieving 99.999% uptime across mission-critical systems, I focus on initiatives that drive measurable impact for customers and the business. My leadership approach combines strategic vision with hands-on execution—balancing innovation, performance, and culture. I thrive in fast-paced, complex environments where clarity, collaboration, and accountability fuel results. Core strengths include: Scalable SaaS Operations & Revenue Growth Global Team Leadership & High Productivity Cloud Transformation (AWS, GCP) Product & Customer Experience Innovation Financial Optimization & Operational Discipline Growing Revenue through AI/ML Strategies

Skills

  • Product & Customer Experience Innovation
  • Financial Optimization & Operational Discipline
  • Global Team Leadership

Additional experience

  • Chief Operating Officer (COO)

    Digital River

    October 2020 – January 2025

Education

  • Bachelor of Science, University of Wisconsin-Madison