Nicolas RAFFIN

Chief Technology Officer at Foundever

Miami, Florida, United States

About Nicolas RAFFIN

Nicolas RAFFIN is Chief Technology Officer at Foundever. Location: Miami, Florida, United States.

Experienced CTO turning technology into business results across contact centers, financial services, and telecom. I operate as a hybrid CTO/CPO, sitting at the intersection of technology, product vision, and execution — equally comfortable modernizing legacy environments or building something new from scratch. My most defining experience has been at Foundever, the world's 3rd largest contact center. I supported 2 major US acquisitions and helped scale the company toward $4Bn in revenue and 160,000 employees, leading AI and software engineering for the entire organization. Before that, I took on the intrapreneurial challenge of spinning innso software out of Foundever with its own P&L — growing it from $0 to $10M in revenue with 100 enterprise clients in five years. What sets me apart is a talent for aligning people — engineers, product teams, executives — around a single goal, with pragmatism and a strong sense of ownership. I lead with accountability and collaboration, and I care about teams being genuinely proud of what they build, not just delivering on a roadmap.

Skills

  • Presales
  • Business Development
  • Recruiting

Additional experience

  • Global CTO Software R&D & founder innso

    Foundever

    Started October 2021

Education

  • Master's Degree, University of Paris I: Panthéon-Sorbonne
  • DESS, Université de Caen Normandie