Murali Swaminathan
Chief Technology Officer at Freshworks
San Francisco Bay Area, United States
About Murali Swaminathan
Murali Swaminathan is Chief Technology Officer at Freshworks. Location: San Francisco Bay Area, United States.
I am the Chief Technology Officer at Freshworks Inc. (NASDAQ: FRSH), where I lead the company’s global technology strategy, architecture, and engineering execution. Freshworks builds modern, AI-powered customer and employee experience solutions that are simple, scalable, and fast to implement—helping businesses delight their users and drive operational excellence. Freshworks was founded in 2010 in Chennai, India, by Girish Mathrubootham. In September 2021, it became the first Indian SaaS company to list on the Nasdaq stock exchange, raising over $1 billion in its initial public offering . This milestone marked a significant achievement for the Indian startup ecosystem Today, over 75,000 companies across 120+ countries trust Freshworks—including brands like American Express, Bridgestone, Databricks, Fila, Nucor, and Sony—to power their support, sales, and IT operations. Our mission is to deliver uncomplicated software that works for everyone, delivering rapid time-to-value and meaningful business outcomes. With more than 30 years of experience in software engineering, product development, and global team leadership, I’ve consistently delivered high-quality, secure, and enterprise-grade platforms that enable digital transformation at scale. I bring deep expertise in cloud-native systems, machine learning, and agile development, and work closely with product, sales, services, marketing, and the C-suite to foster innovation, accelerate growth, and ensure customer success.
Skills
Additional experience
Official Member
Forbes Technology Council
Started March 2026
Education
- MS, Carnegie Mellon University
- Professional Certificate in Sustainability and Climate Change, University of California, Berkeley