Daniel Millbank
Chief Technology Officer at Xpress Global Systems (XGS)
Chattanooga, Tennessee, United States
About Daniel Millbank
Daniel Millbank is Chief Technology Officer at Xpress Global Systems (XGS). Location: Chattanooga, Tennessee, United States.
As CTO of Xpress Global Systems, I help the business scale without allowing cost, complexity, and risk to scale at the same rate. By simplifying operations, standardizing platforms, and building technology-enabled leverage, I improve margins, strengthen customer experience, reduce risk, and create enterprise value. Highlights • Restructured the technology operating model at a national LTL carrier, reducing total technology spend 63% over six years while the business grew 50%, taking technology from roughly 5% to under 1.5% of revenue. • Delivered 97% of that reduction through vendor, licensing, and managed services restructuring rather than headcount, holding the technology labor budget within a 22% band across six years of significant revenue volatility. • Raised independently benchmarked business satisfaction with technology from 83% to 87% and technology value from 85% to 87% (Info-Tech Research Group), moving from the 80th to the 91st percentile against industry while spend fell. Net promoter rose from 64% to 80%. • Self-funded a core platform modernization, redirecting internal capacity into the build while total technology spend fell 28.5% over the same three years, with no incremental budget requested. • Led migration off a legacy AS/400 platform to an in-house system, reducing the RPG developer function from three to one and transitioning level-1 support to a global delivery team, with service desk satisfaction rising from 82% to 88% (10% above industry) through both transitions. • Sustained 99.9% availability on critical systems across both the legacy platform and its replacement throughout an active migration, on a documented cadence of 24 planned production releases per year under formal change governance. • Built an innovation capability from a standing start, raising benchmarked innovation leadership satisfaction from 75% to 84% (15% above industry), with external recognition for applied AI in 2025 following back-to-back IT satisfaction awards in 2023 and 2024. • M&A Integration: Built the operating platform and integration playbook that enabled three acquisitions to operate as one business, turning integration from a custom effort into a repeatable process. • Built a global delivery model that increased technology capacity 21% while reducing labor spend 20% in a single year. • Managed the technology function through a full growth-and-contraction cycle, reducing technology cost per employee 61% across the period.
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Additional experience
Senior Vice President of IT
Xpress Global Systems (XGS)
October 2024 – May 2025