Joey T.

Chief Technology Officer, JVIP North America at Shift4

Greater Boston, United States

About Joey T.

Joey T. is Chief Technology Officer, JVIP North America at Shift4. Location: Greater Boston, United States.

Senior Technology Management & Operations Expert Strategic CTO with a proven track record of scaling R&D departments, overseeing 24/7 mission-critical operations, and driving customer-centric product innovation. Leading a multi-functional software R&D department spanning payment platforms, gateways, portals, mobile, UI/UX, and DevOps. • R&D Strategic Leadership • Technology innovation • Global Resource Management • Technical Architecture & Design • Legacy Modernization Managing Customer Integration & Support • Manage Customer Success activities. • Analyze and optimize Net Promoter Score (NPS) to enhance client satisfaction. • Manage high-level customer escalations and cross-functional problem-solving. Managing Datacenter Operations (24/7/365 Services) • Lead all IT/Ops activities and Corporate IT functions. • Act as the final point of technical escalation. • Provide executive-level on-call leadership for critical incidents. I believe a leader should be strong yet humble, proactive yet empathetic, and pushing yet reasonable.

Skills

  • Research and Development (R&D)
  • IT Operations
  • Corporate IT

Additional experience

  • Chief Technology Officer, North America

    Worldline North America (formerly, Ingenico US)

    January 2021 – March 2026

Education

  • Master of Science (M.S.), Rochester Institute of Technology
  • Completed PhD-ABD requirements (All But Dissertation), Brandeis University