Farid Shenassa

Chief Technology Officer at USAN

Norcross, Georgia, United States

About Farid Shenassa

Farid Shenassa is Chief Technology Officer at USAN. Location: Norcross, Georgia, United States.

Farid Shenassa – USAN Chief Technology Officer Farid Shenassa is responsible for the development of many of the company’s key intellectual property assets, including the application and infrastructure technologies that make USAN one of the most robust and technologically advanced contact center cloud offerings available today. He is also responsible for the development of USAN’s fraud identification and prevention software. Farid joined USAN in 1990 as a software developer. Now as CTO, he is responsible for the technology direction of the company and contributes to product roadmap development and implementation. Even in his executive position, Farid continues to take a hands-on approach in all aspects of platform architecture, software design, and vendor product integration. Prior to joining USAN, Farid held key roles in computer science and software development. At CARD*Tel, he developed a real-time calling card and credit card authorization hub. Before that Farid developed a manufacturing control and inventory tracking system for Johnson WireWorks. Mr. Shenassa is a graduate of Georgia Institute of Technology where he earned both Bachelor of Science and Master of Science degrees in Information and Computer Science.

Skills

  • TCP/IP
  • Virtualization
  • IVR

Education

  • Master's degree, Georgia Institute of Technology
  • Bachelor of Science (BSc), Georgia Institute of Technology