David Thompson

EVP, Chief Technology Officer at Fiserv

Phoenix, Arizona, United States

About David Thompson

David Thompson is EVP, Chief Technology Officer at Fiserv. Location: Phoenix, Arizona, United States.

Award-winning CIO/CTO with 30+ years leading large-scale enterprise transformation. I bring a rare combination: deep expertise across AI, enterprise software, data, infrastructure, information security, and platform innovation — with the leadership ability to drive transformational change at scale. My AI program at AMEX Global Business Travel was recognized by Apollo Global Investment as the most advanced across their entire investment portfolio. I've delivered $300M+ in operational savings through AI/ML initiatives, achieving 45% AI-assisted customer transaction processing through generative AI and intelligent automation. What I bring to organizations: → Full-stack technology leadership: AI/ML, enterprise software, data platforms, infrastructure, and cybersecurity → Proven ability to scale AI from pilot to enterprise-wide deployment → Track record building and leading high-performing global technology organizations → Enterprise-scale P&L management and strategic vendor partnerships → Complex M&A technology integrations and digital transformation programs Career highlights include creating $300M annual revenue streams at Symantec, delivering $1B in acquisition integration savings at Oracle, and building enterprise platforms that earned patents at Symantec, Western Union and AMEX GBT. Recognized as CIO Hall of Fame inductee, CIO 100 Award winner, IT Leader of the Year, and one of the 100 Most Influential CIOs.

Skills

  • Artificial Intelligence (AI)
  • Enterprise Software

Additional experience

  • Chief Information Technology Officer

    American Express Global Business Travel

    November 2017 – May 2026

Education

  • , Marymount University
  • Fellow, Northwestern University - Kellogg School of Management