Chad VanNorman

Chief Technology Officer at DataBank IMX

New York City Metropolitan Area, United States

About Chad VanNorman

Chad VanNorman is Chief Technology Officer at DataBank IMX. Location: New York City Metropolitan Area, United States.

I've spent two decades scaling high-volume regulated operations, and the last 18 months have been the most interesting of my career. AI workflow automation has reopened problems I worked around for years -- and I went back to the keyboard. Not to manage the work, but to build it. Agents, classification pipelines, exception handling that actually works in production. On our largest enterprise account, that's meant 15% throughput gains, delivery times cut by over a day, and double-digit cost reductions. What I do now: CTO leading technology strategy for enterprise content operations - 1B+ transactions annually across regulated industries. I own the stack across high-volume processing and enterprise software/consulting, with a focus on bridging legacy platforms to modern AI-enabled workflows while keeping production stable, compliant, and scalable. The path here: • CTO: AI/ML deployment at scale, cloud modernization, ISO-27017, 12% cost reduction, 25% capacity growth • COO: Margins from 18% → 39% in six months. $5M annual cost out. Integrated 11 acquisitions to ~$100M, exited to Kyocera. • CIO: $65M acquisition program. ISO-27001 & SOC 2. Built IT roadmaps that held through hypergrowth. • VP Tech: Launched one of the first national SaaS platforms in our space -- $500K MRR, 2B records under management. What I'm good at: Technology strategy at scale. M&A integration. Building through high-change. Retaining talent when others lose them (90%+ through major transitions). Earning board confidence while keeping teams aligned and shipping. Always happy to connect with leaders navigating similar challenges -- AI adoption, operational transformation, or scaling through complexity.

Skills

  • Workflow Automation
  • Post-Merger Integration
  • Governance
  • Risk & Compliance (GRC)

Additional experience

  • Chief Operating Officer

    DataBank IMX

    April 2019 – March 2024

Education

  • Electronic Engineering & Computer Science, DeVry University
  • High School Diploma, Wall High School