William Bay

Chief Technology Officer at New Era Life Insurance Companies

Houston, Texas, United States

About William Bay

William Bay is Chief Technology Officer at New Era Life Insurance Companies. Location: Houston, Texas, United States.

As Chief Technology Officer at New Era Life Insurance Companies, I leverage business insight, AI, advanced analytics, and execution excellence to optimize operations, enhance customer experiences, and drive innovation across the supplemental insurance and annuity industry. With a foundation in technology leadership and deep insurance expertise, I focus on bridging traditional insurance with modern digital capabilities. My teams deliver intelligent solutions that improve efficiency, strengthen decision-making, and create exceptional experiences for policyholders, providers, agents, and employees. I am particularly passionate about the transformative potential of AI in insurance. From claims automation and predictive underwriting to risk management and enterprise knowledge, I lead the adoption of intelligent agents, AI-powered experiences, and workflow automation that enable faster decisions, greater operational agility, and measurable business outcomes. Technology should do more than modernize systems. It should empower people, elevate customer experiences, and create lasting competitive advantage.

Skills

  • Large Language Models (LLM)
  • Machine Learning

Additional experience

  • SVP Web Technology

    ManhattanLife

    January 2011 – May 2025

Education

  • Executive Education, Massachusetts Institute of Technology
  • Computer Science, Texas State University