Adrian McDermott

Chief Technology Officer at Zendesk

San Francisco, California, United States

About Adrian McDermott

Adrian McDermott is Chief Technology Officer at Zendesk. Location: San Francisco, California, United States.

CTO, GM, and product and engineering leader. I have scaled global engineering, product, and design teams from one person to thousands, building the teams, products, and rituals. My experience spans two IPOs and multiple successful exits, as both an operating leader and a board member. More recently, I have run and integrated our Workforce Engagement Management (WEM), AI Agent, and Contact Center businesses. At Zendesk, we are building the largest AI business in the customer service industry.

Skills

  • SaaS
  • Agile Methodologies
  • Enterprise Software

Additional experience

  • President of Products

    Zendesk

    October 2016 – April 2021

Education

  • computer science, De Montfort University